FED UP SELLER ON EBAY?  GONE ARE THE DAYS WITH UNLIMITED SELLING OPTIONS

Ebay logoHaving done countless segments on eBay and other online selling/buying venues, I decided to open up an account.  Easy enough, right?  Wrong.  After spending a day creating an account, creating a Paypal account to accept and send money, you must wait to be approved, and then spend an additional day teaching yourself how to use the eBay machine.

WHAT YOU DON’T KNOW: EBAY IMPOSES SUBJECTIVE LIMITS AND CHANGES THE RULES AS YOU GO

EBay welcomes new sellers and allows you to get started listing your items for sale.  Upon creating listing pages with your items for sale, you may get a rejection notice at the end of inputting all of your information about the item, which could take the better part of an hour, between uploading pictures and creating meaningful descriptions.

WHY EBAY REJECTS YOUR ITEMS FOR SALE AND RANDOMLY IMPOSES NEW RULES AND LIMITS

Early into the process, I was informed that I had listed too many handbags, and couldn’t list any more handbags for 90 days.  If I had known that upfront, I would have been more careful in my selection of what to list.  I did not have that luxury because the door had been shut on me.  Try again…

So I decided to begin listing some designer clothing.  Much to my dismay, and after spending countless hours, collecting goods, photographing, inputting great and descriptive listing pages, I was again booted, with a message telling me I had reached my “limit” of listing designer pieces.  What limit?  Was it a quantity limit or a dollar amount limit?  Apparently, it was both.  Unbeknownst to me, I called eBay.  I couldn’t get any legitimate answers from any rep, until I got through to about a fourth rep, who said I should definitely be allowed to increase my listing  limit to $8,000.  Why did that rep allow a huge increase in my listing limit?  The rep told me that listing limits are subjective, and made by the reps at eBay.  So he advised me to continue listing.

WORKING AROUND THE EBAY LISTING PROBLEMS

EBay would not allow me to continue listing, again saying I had reached my limit of listing “designer” items in a certain time period.  I didn’t get it.  So I tried to list the items without mentioning the “designer” names.  I was again booted for “misrepresenting” the eBay item.  I still didn’t understand, so again, I contacted eBay.  They told me I would be booted for the next 90 days because I tried to sell another designer item.

When asked why the limits and subjective rules, I was told that the eBay “legal department” imposed these limits, which “are the law”, after people tried selling Tiffany and other designer names, but those items turned out to be fakes.  They are trying to impose limits to cut down on those practices.

This is a decision eBay has made, which has nothing to do with the law, and actually hurts those with excellent selling histories and track records.  Too much hype has been made on eBay between sellers and buyers about giving each other excellent reviews.  But many of the transactions have not been excellent and one side or the other has fallen short of being completely upfront in their transactions.

EBAY NEEDS A NEW WAY OF EVALUATING SELLERS

The 5-star eBay reviews seem meaningless today in the world of eBay.  My daughter, Bailey, told me that she heard several people were selling Xboxes on eBay for $25.  When the buyer would receive them, they were merely boxes with the letter “x” on them.  That is fraud.  But there are really wonderful sellers, with in-demand merchandise, who are pointlessly being booted from eBay.

EBay needs a new system that is fair to all listers, and is expressed at the top of their home page, with no ambiguity or confusion on the part of buyers or sellers.  Why are some given unlimited opportunity to sell and others are not?  I have no idea.

Jennifer Litwin