SHOPPING FOR APPLIANCES FOR A NEW HOME?  DON’T MAKE THE MISTAKE OF BELIEVING THAT ONLY THE IMPORTED APPLIANCES ARE THE BEST

We all want to know we’ve made the right buying decisions on everything we buy; especially on big ticket items for the home.  While you are shopping for the major appliances; washers/dryers, dishwashers, etc., make sure you really do your research and talk to people who have recently shopped for the same appliances.  Just because you bought your last appliance at a store doesn’t mean you should buy your new appliances at the same store, especially if you now have a big house you need to fill with appliances. Now may be the time to do your own research instead of relying on your salesperson.

APPLIANCE SALESPEOPLE TEND TO PUSH PRODUCTS THAT WILL MAKE THEIR STORE AND/OR THEM THE MOST MONEY

This is true.  Many products are sold at only the retail price, as I was told Miele and Bosch adhere to.  On these more “high-end” products you will be forced to pay retail and may only get discounts on shipping or installation.  Consumers often feel safer with products they don’t have to negotiate for–retail pricing diminishes the fear associated with bargaining, or with discovering you may have paid the wrong price.

WHY I CHOSE 2 MIELE DISHWASHERS

After spending more than 20 years shopping for appliances at Abt Electronics in Chicago, I moved into my current home in Chicago, and spent the next several years living with my 15-year old appliances.  They actually worked really well, so I decided not to switch them out.  We had more expensive, important projects that needed more immediate attention.  During the few years that he used our old washing machine and dishwasher, except for the loud noises, the appliances washed thoroughly and with little problem.

Eventually the old Maytag dishwasher and washing machine died.  I began to look for newer, more state-of-the-art appliances.  Every store I went to I was hearing about Miele and Bosch.  I decided on a Miele dishwasher and Bosch washing machine, just to switch things up.

MY FIRST MIELE DISHWASHER LASTED ONLY 5 YEARS

Miele dishwasher with dishes

Miele was a no-brainer for me in making my selection for the dishwasher.  Miele offered a virtually silent wash and had a great utensil drawer.  The best part was that my salesman told me I wouldn’t need much detergent or water to get the dishes extremely clean, and that the hot water would sanitize my dishes.  That part I loved.  However, about a year into owning the machine, I began having problems.  Problems that included my dishes not get particularly clean, and repairmen telling me that I need to greatly reduce the amount of detergent and frequently clean out the arm.  Cleaning out the arm was virtually impossible to do, because you couldn’t open it.  Other than trying to clean it out with a knife, and under water, I couldn’t do anything really besides calling the repairman to come over and try to fix it.

What I have noticed with both Miele and Bosch is that when they work, they work beautifully.  They are both quiet, the water gets really hot and the dishes come out sparkling.  But that is only about 2/10 times.  The rest of the time I can’t seem to get it right.

The first Miele ultimately broke down, and I was told I would need to replace it…after only 5 years.  Yes, you’d think with all the problems I had with the Miele I would switch back to Maytag, or to some other old-standing, reputable company.  But no, I was again led to believe that Miele was the way to go.  So again, I had a beautiful new stainless dishwasher installed.  This time, I was told I was getting the top of the line…the Advanta.

MY SECOND MIELE DISHWASHER DISASTER

That was 3 years ago.  But today, I am still having the same problems that my first Miele posed.  The dishes are not consistently getting clean; not even close.  And if I want to run a big load I actually have to break the load into smaller loads, or else the dishes won’t get clean.

MIELE HAS PERSUASIVELY TRAINED ELECTRONIC STORE SERVICE PEOPLE  THE CONSUMER TO TELL THE CUSTOMER THAT THEY ARE THE ONES WHO SHOULD KNOW HOW TO FIX THEIR MACHINES, AND TAKE OWNERSHIP OF THE RECURRING MIELE PROBLEMS AND THEMES

Though I have continually battled the same service issues, Abt has promised me that the manufacturer will come out to inspect the unit.  That visit has yet to happen.  If you buy Miele and Bosch, the warranty period is so short that by the time you realize you are having a problem your warranty has run out.

THE BOSCH WASHING MACHINE SAME PROBLEMS AS THE MIELE

Bosch washing machine

The washing machine story is virtually the same as with the Miele dishwasher.  When I bought my Bosch, the washing machine was newly introduced into the US.  The Bosch cost about 50% more than the US brands, but I was told again that the Bosch will run extremely quietly and require very little water and detergent to clean my clothes.

WHY THE LITTLE WATER/LITTLE WATER THEORY BY BOSCH DOESN’T WORK, IN REALITY

I have had problems for the past several years with my Bosch.  With as little water as the unit uses, the washer never seems to drain all the way.   So by the time I get to the clothes they are soaking wet.  Abt repairmen have told me that the reason why this happens is because I need to run a temperature boost cycle several times, and add bleach, or vinegar, to make sure the clothes get clean; of course, when the washer is empty, thereby using more water.  I don’t get it.

MY NEW BOSCH MOTOR HASN’T CORRECTED THE RINSE CYCLE PROBLEM

After having the service man out several times, over many years, Abt said that Bosch would replace the motor.  Finally, a new motor.  What a great idea.  But the new motor hasn’t fixed the problems.  After my last service call, I was instructed again to use only HE (high efficiency) detergent.  But I had been using Tide HE for years.  So we are back to square one, and Bosch isn’t doing anything about it.  I have been told that the unit needs to be replaced, yet again.

Jennifer Litwin